If you had time remaining on your paid Yahoo! Music Unlimited subscription after 9/30/2008, a pro rata refund has been issued to your account. The refund process will take several days and your refund credit may not appear on your account until October 15, 2008. If you had time remaining on a gift subscription after 9/30/2008, please contact Customer Care to request a refund.

Any downloaded music tracks you purchased from the Yahoo! Music Unlimited store should continue to play on your existing authorized computers and devices, but will not play on those devices if you upgrade your operating system. Because Yahoo! is no longer supporting the digital rights management licensing keys for those tracks, you will not be able to transfer those tracks to any additional or previously unauthorized computers or devices. To preserve access to your downloaded music tracks, we strongly recommend you back up your purchased tracks to audio CDs.

If you lose your ability to play or transfer previously authorized purchased music downloads, or have problems with the DRM system after September 30, 2008, Yahoo! Customer Care will provide you with a coupon to purchase replacement tracks from the Rhapsody Music Store. You must request a coupon from Customer Care before December 31, 2008. You may redeem the coupon after that date (Rhapsody coupons will expire on June 30, 2009), but you must request it before December 31, 2008.

If you have an unredeemed gift certificate or credit to purchase track downloads from the Yahoo! Music Unlimited Music Store that was not transferred to Rhapsody, contact Customer Care.

Are you interested in unlimited access to music? Give Rhapsody a try. Yahoo! and Rhapsody have teamed up to offer you a 14-day free trial of Rhapsody. Listen all you want on your PC, on any Web browser or through TiVo®.

For more information about Yahoo! Music Unlimited and the closure of the music store, please refer to our Frequently Asked Questions